All orders ship from Charlottetown, Prince Edward Island, Canada.
Free shipping is eligible for most orders over $200. Please see Remote areas below for exceptions.
$15 Flat rate shipping is eligible for most orders of $200 or less. Please see Remote areas below for exceptions.
We ship via UPS and Canada Post. We will pick the more economical option by default. If you have a preference, please let us know in the Order Comments when placing an order and we will do our best to accommodate.
Estimated Delivery
Generally (ignoring things like the holiday season, poor weather, and the such) this the the expected delivery timeframe.
• UPS (Standard) delivery is 1-7 business days.
• Canada Post (Expedited Parcel, Regular Parcel, and Flat Rate Box) delivery is 1-11 business days.
Where do we ship
We currently only ship within Canada as certain products cannot be shipped to international destinations.
Processing time
Orders are picked and packed the same or next business day.
Remote areas
Orders containing items that are bigger than Length (40cm) x Width (30cm) x Height (19cm) being shipped to remote locations might not be eligible for Flat rate or Free shipping. We will contact you with shipping options. We will offer the best price we can for shipping that results in us not losing money on the transaction.
Insurance
All orders ship with full insurance. Although unlikely, we have seen packages get driven over by forklifts. In the scenario where there is an issue with the package that was delivered, for us to file a claim with the courier, we will need multiple pictures including:
• Damaged merchandise
• Damaged merchandise inside it's original packaging
• Damaged merchandise where it was found inside the shipping box
• Close up of the shipping label